Return & Refund Policy - Strumpfeprofie

Last Updated: June 2026

30-Day Return Policy

At StrumpfeProfie, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

The item must be unused and in its original condition.
The item should be returned in its original packaging whenever possible.
The item must not be damaged due to misuse or improper handling.
Proof of purchase or order confirmation may be required.

How to Request a Return

To initiate a return, please contact our customer support team within 30 days of delivery. Once your request is reviewed, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will work to resolve the issue by providing a replacement, exchange, or refund where appropriate.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method used for the purchase.

Please note that depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

Non-Returnable Items

The following items may not be eligible for return:

Personalized or customized products
Products that have been used or altered after delivery
Items marked as non-returnable at the time of purchase

Return Shipping

Customers should contact our support team before returning any item to obtain return instructions.

If you have any questions regarding returns or refunds, please contact us:

StrumpfeProfie
63-66 Hatton Garden
London, England EC1N 8LE
United Kingdom

Phone: +44 7868 242804

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Return Policy Summary

✓ 30-Day Returns
✓ Easy Return Request Process
✓ Refunds to Original Payment Method
✓ Support for Damaged or Incorrect Items
✓ Dedicated Customer Support Team